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How to Redeem & Frequently Asked Questions


Step 1 : You've got mail !
You just received an electronic discount from the Apple Store :
• just click on "Redeem now" button if you want to redeem online
• or call  0800-039-1010 to redeem by phone



Step 2 : Do your online shopping
If you choose to redeem online
• "Redeem Now" button in your electronic discount email will take you directly to the Apple Store
• Add the items you want to your shopping cart (by adding qualifying products or reaching minimum order amount, you will see a promotion savings message appear at the bottom of your shopping cart)
• When you are finished shopping, click checkout and login to your Apple Store account
• During checkout you will see a box that says promotion savings.
Your claim code will automatically populate in the claim code box. If your claim code does not populate into the box,
please enter your 10-digit coupon code found on the lower right hand corner of your coupon or in the text of the email.
If your code still does not appear to be working and you need further assistance please call the Apple Store.



Step 3 : Receive your order
Get delivered to your door and enjoy your Mac experience with products purchased on the Apple Store
If you picked an iMac or a PowerMac in your shopping cart, please note that you will benefit from a one-year on-site warranty.


Frequently Asked Questions
What should I do if I am having problems with my order?
If you are experiencing problems with the purchase process, please call the Apple Store on  0800-039-1010.

What are the terms and conditions for my Apple electronic discount?
Each electronic discount has different terms and conditions.
Please double-check the terms and conditions of your electronic discount to make sure they are met.

On what store can I use the electronic discount?
You can only redeem electronic discounts at the Apple Store.

If I cancel my entire order, what happens to my electronic discount?
Your electronic discount is invalidated when you cancel your entire order.
We cannot reinstate your electronic discount from a cancelled order.

Can I use part of my electronic discount during one session and transfer the remainder to another?
No, electronic discounts are single use discounts and cannot be split across orders.

When is the electronic discount considered used or redeemed?
Once you checkout on the web, the electronic discount is considered redeemed.

I am not going to use the electronic discount; can I send it to someone who will use it?
Electronic discounts are not transferable.

I placed my order yesterday, but I received an electronic coupon today?
The electronic discount cannot be applied retroactively.

What do I do if my discount wasn't reflected on my invoice?
Please contact Apple Store Customer support on  0800-039-1010.
 
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The Apple Store - UK: 0800 039 1010 / Republic of Ireland: 1800 92 38 98